We at Bukkad strive to provide you with delicious food and a smooth ordering experience. However, if you are not satisfied with your order due to certain issues, this Refund Policy outlines how we handle refunds and cancellations.
Refunds are considered only under the following circumstances:
Incorrect or incomplete order received.
Food delivered is damaged, spoiled, or unsafe to consume.
Order not delivered due to fault of Bukkad, vendor, or delivery partner.
To request a refund, please contact our customer support within 2 hours of receiving the order. Provide your order details along with a clear explanation of the issue. Photographic evidence may be required to validate your claim.
Refunds will NOT be issued for:
Change of mind after order placement or delivery.
Delay in delivery caused by unforeseen circumstances beyond our control (e.g., weather, traffic, force majeure).
Food quality issues arising after consumption begins.
Once your claim is verified, we will initiate a refund to your original payment method or issue store credit, as per your preference.
Refunds typically take 7-14 business days to reflect in your account, depending on your payment provider.
Orders can be cancelled by customers only before the restaurant starts preparing the food.
Cancellation requests should be made promptly through the app or customer support.
We may update this Refund Policy from time to time. Updates will be posted on the app/website, and continued use of the service constitutes acceptance of the revised policy.
For refund requests or queries, please contact our customer support at:
Email: support@bukkad.com
